Cyara is partnering with blackchair to test, measure, and remedy customer experience issues before they impact customers.

blackchair's' cross-platform management tool called Spotlight captures a view of a client’s infrastructure, providing greater control, change management, and the ability to pinpoint the causes of system errors and failures by providing detailed audit trails of configuration changes. Integrating Cyara data with Spotlight will enable customer experience change management from a 360-degree view.

The Cyara and blackchair integration provides these benefits:

  • Ability to test, measure, and remedy customer experience issues before they impact customers
  • Continual monitoring of the customer experience – any problems are immediately visible via blackchair’s ‘single pane of glass’ view in the Spotlight dashboard
  • An unprecedented view into the health of the customer experience

Fill in the form to download our Datasheet to find out how Cyara and blackchair are working together to help you improve the customer experience.