Save Time and Effort Testing Your Agent Desktop

Find out how automation can be used to test the performance of your agent desktop applications and improve the agent experience.

Until now, testing the agent experience required “live” agents and was a time-consuming and expensive effort that could be distorted by human interpretation and error. Now, with Cyara Virtual Agent (CVA) Desktop, you can automate agent interactions and tasks to measure and validate the agent experience. Cyara's automated testing for agent desktop:

  • Measures and validates desktop application’s timing, responsiveness and adherence to user-defined thresholds 
  • Increases accuracy and consistency of test results by eliminating human error and subjectivity
  • Measures and validates the desktop application’s timing, responsiveness and adherence to user-defined thresholds 
  • Provides a unified portal for configuring, defining and managing agent workflows
  • Provides insight and tangible data to troubleshoot agent experience issues

CVA Desktop eliminates the substantial cost, timing and logistical effort required when using live agents for testing.Get the datasheet today!