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CyaraCXNewsletter
August  2016

 

Hi  ,

It's summertime and the living is easy, right? In this issue, find out how Cyara's 6.3.0 product release makes your life easier. You'll read about that and more in this issue of the customer newsletter.

In the News


Cyara Platform More Robust, Reliable and Scalable for Customers 

System Administrators will benefit from changes in Cyara's 6.3.0 release that significantly reduces the maintenance effort and costs for administering the Cyara Platform. This release on June 30th focused on streamlining administrative tasks and on making the platform more reliable, robust and scalable. You can read more about 6.3.0 in the press release here.

A newsletter highlighting the features of each release is sent to customers. If this is news you'd like to receive, please contact marketing@cyara.com to be added to the distribution list. 

New White Paper


Financial Services and Customer Experiences — How You Can Avoid Commoditization

 

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If you are in financial services, how do you know if you are staying ahead of the curve when it comes to customer experience? There are many challenges in today's financial landscape. A new white paper from Cyara looks at these challenges and highlights the choices your customers have. Learn how you can ensure that the customer experience you deliver keeps your customers coming back.

 

 

 

Download the white paper

New Case Study


Automated Testing and Agile Lead to Success for a Top Canadian Bank

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Learn how automated testing supported Agile development in this case study about a project at a top Canadian bank. If you use Agile, or you are thinking about it, this story shows how automated testing supports short development sprints to rapidly deliver complex projects.

For this project, IBM and Cyara replaced the bank's IVR, email, chat and other self-service systems with fully dynamic, customized self-service within a tight one-year time frame.


 

Download the case study  

Professional Services


From the Front Lines: Common Experiences with Load Tests

When was your last load test? If it wasn't as error free as you thought it would be, then you're not alone. In fact, you may identify with these common experiences Cyara's Professional Services team has encountered when running load tests around the world. (Read more here)

Cyara Partner Update


Attending G-Force? Save $300

Are you planning to go to G-Force 2016? Take advantage of this special registration code that guarantees the early bird discounted rate of $1,095.00 USD right up until the event date. If you missed the early bird cut-off date, this discount code is for you.

As a Genesys partner, Cyara is a gold sponsor and exhibitor this year, and we are pleased to make this discount offer available to you. The event will be held at the Fontainebleau Hotel in Miami Beach on October 4-6, 2016. 

Register as a 'Customer' for G-Force 2016, and use this registration code to get the discounted rate: SPNCFU.

If you’d like to set up a meeting with someone from Cyara to learn about the latest product enhancements please contact linda.lyddon@cyara.com — we’re looking forward to seeing everyone! You can follow the conversation online by following @cyarasolutions and #gforce2016.

Events


We'll See You Soon at These Events 

How do you really know what experience your customers are having when 96% don’t voice complaints? Find out at this seminar hosted by Cyara.

Delivering a Flawless Customer Experience Every Time

  • Melbourne, 17 August
  • Sydney, 24 August

Click here for more information. 

And, come say hello at these events:

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